Pega case management for designers

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Principiante

Case Management

User Experience

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the elements of a case life cycle: stages, processes, and steps.

Identify the role of case status in case processing.

Articulate the purpose of the Approve/Reject step in a workflow.

Identify how goals and deadlines establish expectations for completing work.

Identify the value of assigning and routing tasks to users.

Differentiate between a user and a work queue.

Describe automated correspondence in a workflow.

Describe how the search duplicate cases logic identifies duplicate cases.

Describe how child cases can model work performed by different parties.

Translate your design ideas into a Pega Platform workflow.

Disponible en la siguiente misión:

Pega Constellation View-Based UI for Designers v2

Temas

Case management for UX/UI designers

5 minutos

Pega Express basics for designers

5 minutos

Case life cycle basics for designers

15 minutos

Case status basics for designers

5 minutos

Service-level agreement (SLA) basics for designers

10 minutos

Basics of routing work for designers

15 minutos

Basics of case approval for designers

10 minutos

Email correspondence for designers

15 minutos

Case hierarchy and structure considerations for designers

10 minutos

Translating your design ideas to the Pega case

10 minutos

Cuestionario del módulo

10 minutos