Pega Customer Service Implementation Preparation

Learn how to apply the Discover phase of Pega Express™ to approach customer service outcomes. Identify the desired business outcomes and Microjourneys®, and how a Contact Center Walkthrough can help you gain an accurate picture of the current operations.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Refresh your knowledge about the Discover phase of Pega Express™.

Discover what questions to ask to gain insight into the Customer Service operation.

Learn how to conduct a Contact Center Walkthrough.

Disponible en la siguiente misión:

Pega Customer Service Implementation v5

Temas

Discovery phase for Customer Service

10 minutos

Microjourneys

5 minutos

Cuestionario del módulo

5 minutos