Módulo

Pega Knowledge overview

4 Temas

35 minutos

Visible para: All users

Applies to: Pega Customer Service '23, Pega Knowledge '23

Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the benefits of Pega Knowledge and help content.

Navigate the Pega Knowledge Portal.

Identify the three stages of the content management Life Cycle.

Pega Knowledge v2

Pega Knowledge overview

10 minutos

Pega Knowledge features

5 minutos

The Knowledge articles widget

5 minutos

Pega Knowledge publishing process

5 minutos

Cuestionario del módulo

10 minutos

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