Setting up Messaging AI

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI also autofills form fields with information that the customer provides during the chat conversation.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe Messaging AI features.

Configure a new suggested case.

Configure a new suggested knowledge article.

Configure a form autofill by mapping entities to case properties.

Disponible en la siguiente misión:

Pega Digital Messaging v3

Temas

Messaging AI

10 minutos

Configuring a suggested case

10 minutos

Configuring a suggested knowledge article

10 minutos

Configuring a form autofill

10 minutos

Cuestionario del módulo

5 minutos