Work assignment

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center or a refund is processed by a member of the accounting team.

In this module, you learn how to leverage work parties in routing and how to customize the Get Next Work functionality to fulfill the requirements.

Avanzado

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Compare push routing to pull routing

Leverage work parties in routing

Explain the default Get Next Work functionality

Customize Get Next Work

Disponible en la siguiente misión:

Lead System Architect v1

Temas

Push routing and Pull routing

10 minutos

Leveraging work parties in routing

7 minutos

Get Next Work feature

10 minutos

Get Next Work customization

5 minutos

Alternative ways to find work

20 minutos

Cuestionario del módulo

5 minutos