Routing design patterns and automated routing

Explore how routing design patterns and automated routing enable efficient, scalable work distribution in Pega applications. You learn how to design routing that orchestrates work across users, teams, and systems by applying reusable routing patterns and business logic. Evaluate routing strategies that improve throughput, flexibility, and operational efficiency.

Avanzado

Case Management

Workflow Automation

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Explain the role of routing in enterprise Case Management.

Apply routing design patterns to distribute work efficiently.

Differentiate manual, Rule‑based, and automated routing approaches.

Select appropriate routing options for users, teams, and queues.

Assess routing strategies for scalability and operational efficiency.

Disponible en la siguiente misión:

Lead System Architect Enhancements for Pega Infinity v2

Temas

Routing design patterns

15 minutos

Routing with Pega Process AI

15 minutos

Automated routing

10 minutos

Cuestionario del módulo

5 minutos