Coexistence in Pega Customer Service

In organizations that use a Pega Customer Service™ UI Kit application and service cases, the Coexistence feature makes it possible to use their Customer Service application built on Constellation to seamlessly process Customer Service UI Kit service cases. Pega Customer Service 26 uses Pega Case Fabric Hub to achieve coexistence between Customer Service UI Kit and Customer Service Constellation applications.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Define and explain Pega Case Fabric Hub, Pega Case Fabric Hub architecture, and Pega Case Fabric Hub tools.

Describe Coexistence design in Pega Customer Service with Pega Case Fabric Hub.

Establish Coexistence between Pega Customer Service UI Kit and Constellation applications using Pega Case Fabric Hub.

Process a Pega Customer Service UI Kit application Service Case in Constellation application.

Disponible en la siguiente misión:

Customer Service Developer v10

Temas

Pega Case Fabric Hub basics

5 minutos

Coexistence in Pega Customer Service using Pega Case Fabric Hub

5 minutos

Pega Case Fabric Hub integration for Pega Customer Service on Constellation

5 minutos

Processing a Pega Customer Service UI-Kit Case in Constellation with Coexistence

5 minutos

Cuestionario del módulo

5 minutos