Controlling Case workflow

Understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways through the Case Lifecycle to achieve the desired business outcome. 

In this module, you learn to create flexible workflows using automated decisions, conditional execution, and optional actions. 

Principiante

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Differentiate between a Process and a Process flow.

Describe various automation shapes.

Describe how conditions and decision points affect Case processing.

Identify the three parts of a When Condition rule.

Skip a Process or a Stage in a Case.

Explain the role of optional actions in a Case workflow.

Temas

Processes and Process Flows

15 minutos

Automation shapes in the Process Flow

10 minutos

Automating Decisions in the Process Flow

10 minutos

Conditional execution

20 minutos

Skipping a Stage or Process

10 minutos

Optional actions in workflow

5 minutos

Cuestionario del módulo

10 minutos