Misión
Email Bots for Pega Customer Service
8 Módulos
3 horas 50 minutos
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound emails and provide quicker, more efficient responses to customer requests. As the Pega Email Bot learns from processing emails, you can completely automate some email cases.
Disponible en la siguiente misión:
Intelligent email
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Módulo
Intelligent email
5 Temas
30 minutos
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Routing email based on content
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Módulo
Routing email based on content
3 Temas
25 minutos
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Creating a Case from email
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Módulo
Creating a Case from email
3 Temas
25 minutos
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Email attachments analysis
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Módulo
Email attachments analysis
2 Temas
15 minutos
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This module introduces the configuration possibilities and capabilities of email attachments analysis in Pega Email Bot™. You learn how the system...
Training the email bot
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Módulo
Training the email bot
3 Temas
25 minutos
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Outbound emails
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Módulo
Outbound emails
5 Temas
30 minutos
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Use outbound email features in Pega Customer to manage customer communications across various interaction types. Initiate outbound emails from phone...
Agentic Email Bot
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Módulo
Agentic Email Bot
6 Temas
35 minutos
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The Agentic Email Bot module introduces AI-powered email automation that enables intelligent, context-aware email interactions. Learn how to create...
Prioritizing email work with Get Next Email
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Módulo
Prioritizing email work with Get Next Email
2 Temas
15 minutos
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The Prioritizing email work with Get Next Email module introduces the Get Next Email feature and its role in prioritizing email interactions in Pega...
