Managing Case relationships

Understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes using focused, modular Case Types orchestrated to work together and achieve the desired strategic outcome.  

In this module, you explore the business value of creating parent and child Case relationships, as well as increasing operational efficiency by identifying duplicate Cases.

Principiante

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe the role of the parent and child Case relationship for managing workflow complexity.

Explain the business value in creating child Cases.

Identify the context for using Wait steps to manage Case dependencies.

Explain how the search duplicate Case logic identifies duplicate Cases.

Disponible en la siguiente misión:

Solution Builder Foundations v1

Temas

Child Cases

10 minutos

Case workflow dependency

10 minutos

Duplicate search

5 minutos

Cuestionario del módulo

10 minutos