Defining a customer Microjourney

Learn how Case Types represent a customer Microjourney® from beginning to a desired outcome. Design the lifecycle of a Case Type as a series of Steps organized into Stages that reflect major milestones in Case processing.

Principiante

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the elements of a Case Lifecycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the lifecycle of a Case Type.

Disponible en la siguiente misión:

Solution Builder Foundations v1

Temas

Case Lifecycle

10 minutos

Case Lifecycle design

10 minutos

Cuestionario del módulo

10 minutos