Defining a Case Lifecycle

Learn how to define a Case Lifecycle that supports a customer or business objective. Explore how Stages, processes, Personas, and data work together to guide work from initiation to resolution.

Principiante

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the elements of a Case Lifecycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the lifecycle of a Case Type.

Disponible en las siguientes misiones:

Solution Builder Foundations v1 Introduction to Pega Platform v9

Temas

Case Lifecycle

10 minutos

Case Lifecycle design

10 minutos

Cuestionario del módulo

10 minutos