Arbitration fundamentals

After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

 

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe what action arbitration is and how it works.

Explain how customer needs and business objectives are considered during arbitration.

Prioritize actions based on AI.

Practique lo que ha aprendido en el siguiente Reto:

Prioritizing actions using AI v9

Disponible en la siguiente misión:

Pega Customer Decision Hub Foundation v9

Temas

Action arbitration

10 minutos

Action prioritization with AI

15 minutos

Cuestionario del módulo

5 minutos