Optimizing 1:1 customer engagement overview

Familiarize yourself with the various simulations used in one-to-one customer engagement to understand the effect of business change and analyze the areas of improvement to meet the business requirements. Also, learn how to monitor and understand the performance of live actions in Pega Customer Decision Hub™.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Explain what simulation testing is

Define the different types of simulations

Monitor and understand action performance

Disponible en la siguiente misión:

1:1 Customer Engagement Optimization v6

Temas

Simulation testing

10 minutos

Monitoring action performance

5 minutos

Cuestionario del módulo

5 minutos