Coexistence in Pega Customer Service

In organizations that use a Pega Customer Service™ UI Kit application and service cases, the Coexistence feature makes it possible to use their Customer Service application built on Constellation to seamlessly process Customer Service UI Kit service cases. Pega Customer Service 24.2 uses Pega Process Fabric Hub to achieve coexistence between Customer Service UI Kit and Customer Service Constellation applications.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Define and explain Pega Process Fabric Hub, Pega Process Fabric Hub architecture, and Pega Process Fabric Hub tools.

Describe Coexistence design in Pega Customer Service with Pega Process Fabric Hub.

Establish Coexistence between Pega Customer Service UI Kit and Constellation applications using Pega Process Fabric Hub.

Process a Pega Customer Service UI Kit application Service Case in Constellation application.

Disponible en la siguiente misión:

Customer Service Developer v9

Temas

Pega Process Fabric Hub basics

5 minutos

Coexistence in Pega Customer Service using Pega Process Fabric Hub

5 minutos

Pega Process Fabric Hub integration for Pega Customer Service on Constellation

5 minutos

Processing a Pega Customer Service UI-Kit Case in Constellation with Coexistence

5 minutos

Cuestionario del módulo

5 minutos