Interacting with customers using a chatbot

In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging in Pega Customer Service™. Typically, in a live chat session, the customer interacts with a customer service representative (CSR). In contrast, in a chatbot session, the chatbot responds to a customer request by walking the customer through a set of pre-defined questions. The chatbot gathers the required information and completes the service request.

Finally, you learn how to configure a multilingual chatbot to support globally distributed customers.

Principiante

Constellation

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

List the Web Messaging bot options.

Add a parallel process to an existing case type by using a digital messaging channel.

Configure a conversation for a chatbot.

Configure a digital messaging channel.

Configure a multilingual chatbot to support globally distributed customers.

Disponible en la siguiente misión:

Pega Digital Messaging v6

Temas

Web Messaging bot

10 minutos

Configuring a chatbot with web messaging

10 minutos

Cuestionario del módulo

5 minutos