Planning your project

This module provides implementation leaders and project managers with the essential tools and methodologies to plan a Pega Customer Service™ modernization initiative. Participants learn how to establish a solid foundation for implementation by making strategic decisions that align technology features with business objectives, ensuring maximum value delivery through a phased approach.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Prioritize Channel and Line of Business

Enable the implementation team

Create a phased implementation strategy

Evolve centers of excellence

Disponible en la siguiente misión:

Transitioning Pega Customer Service to Constellation v1

Temas

Customer qualification for Pega Constellation Transition

5 minutos

Implementation plan

5 minutos

Case type transition strategy

5 minutos

Data model considerations

5 minutos

Reporting considerations

5 minutos

Creating an Insight from Pega Process Fabric Hub

5 minutos

Cuestionario del módulo

15 minutos