Authenticating customers using Digital Messaging

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates customers in pre-chat and mid-chat conversations. Also, learn how to configure authentication settings in App Studio to protect the customer's sensitive data and prevent unauthorized users.

Principiante

Constellation

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Define customer authentication

Explain the importance of customer authentication

Configure customer authentication settings in App Studio

Disponible en la siguiente misión:

Pega Digital Messaging v7

Temas

Customer authentication

5 minutos

Configuring customer authentication

10 minutos

Cuestionario del módulo

5 minutos