Configure suggestions and AI features

The Suggested Replies feature from the Pega Customer Service application empowers CSRs by utilizing Pega GenAI™ and dialogues to generate relevant response suggestions for customer conversations. Pega GenAI utilizes Pega Knowledge™ articles, common phrases, and customer contact information as sources to suggest responses.

Principiante

Constellation

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Configure Pega GenAI suggested replies.

Disponible en la siguiente misión:

Pega Digital Messaging v7

Temas

Configuring Pega GenAI suggested replies

5 minutos

Cuestionario del módulo

5 minutos