Setting up Co-Browse

Pega Co-Browse offers a visual and collaborative experience. During chat interactions, both the CSR and the customer can view the same webpage, fostering effective collaboration. CSRs can navigate the website with customers, assisting them in finding information, and emphasizing specific elements by clicking on them. This interactive method can expedite issue resolution, boost customer satisfaction, and enable customers to achieve their objectives with support from CSRs.

Principiante

Chat and Messaging

Constellation

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Integrate Co-Browse in Web Messaging

Disponible en la siguiente misión:

Pega Digital Messaging v7

Temas

Integrating Co-Browse in Web Messaging

5 minutos

Cuestionario del módulo

5 minutos