Customer Service Low-Code Developer

Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...

The Pega Constellation View-Based UI for Designers Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the...

The Interaction Portal in the Pega Customer Service application is based on the Constellation design pattern, offering fast development, a...

You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

Pega Customer Decision Hub™ uses decision management and analytics to determine the right action for every customer. This module focuses on using this...

U+ Bank, a retail bank, wants to suggest offers from Pega Customer Decision Hub™ (CDH) in the Pega Customer Service™ (CS) Interaction Portal to drive...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

MyCo, a telecommunications company, wants to present the Dispute transaction case as a case match suggestion to the CSRs only if the dispute...

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

In this mission, you will become familiar with the benefits of content authoring and management with Pega Knowledge. Learn how to import content, work...