Search
Conduct usability testing
-
Módulo
Conduct usability testing
3 Temas
20 minutos
-
Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
Configuring a CTI Link
-
Módulo
Configuring a CTI Link
2 Temas
15 minutos
-
The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring Pega Call
-
Módulo
Configuring Pega Call
5 Temas
50 minutos
-
The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Creating Customer Service data sources
-
Módulo
Creating Customer Service data sources
1 Tema
10 minutos
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Defining a reporting strategy
-
Módulo
Defining a reporting strategy
4 Temas
1 h 55 minutos
-
Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Defining the authentication scheme
-
Módulo
Defining the authentication scheme
4 Temas
1 h 30 minutos
-
In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...
Defining the authorization scheme
-
Módulo
Defining the authorization scheme
5 Temas
2 horas 30 minutos
-
In most cases, you want to restrict authenticated users from accessing every part of an application. You can implement authorization features that...
Designing for specialization
-
Módulo
Designing for specialization
5 Temas
1 h 30 minutos
-
Pega Platform™ provides various solutions for specializing applications to support ever-changing requirements. Learn about these specialization...
Designing reports for performance
-
Módulo
Designing reports for performance
4 Temas
1 h 15 minutos
-
Poorly designed reports can have a significant impact on performance. A report can run with no issues in a development environment, but when run with...
Designing the data model
-
Módulo
Designing the data model
4 Temas
1 h 55 minutos
-
Every application benefits from a well-designed Data Model. A well-designed Data Model facilitates reuse and simplifies the maintenance of the...