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Monitoring your contact center with Insights
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Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Navigating the Pega Robot Manager Portal
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Módulo
Navigating the Pega Robot Manager Portal
2 Temas
15 minutos
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The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...
Organization of work for robots
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Módulo
Organization of work for robots
6 Temas
55 minutos
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Pega Robot Manager Overview
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Módulo
Pega Robot Manager Overview
5 Temas
30 minutos
Pega Robot Manager 8.8 -
Gain an overview of Pega Robot Manager. Determine the technology's best use cases and discover how to use Robot Manager as a control center for your...
Pega Robotic Automation
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Módulo
Pega Robotic Automation
6 Temas
43 minutos
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Learn the features of Pega Robotic Automation™.
Pega Robotic Process Automation
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Módulo
Pega Robotic Process Automation
8 Temas
1 h 5 minutos
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Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...
Performing Pega scenario testing
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Módulo
Performing Pega scenario testing
6 Temas
35 minutos
All Products -
This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...
Performing Pega unit testing
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Módulo
Performing Pega unit testing
7 Temas
53 minutos
All Products -
This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...
Permitting access to Pega Robot Manager
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Módulo
Permitting access to Pega Robot Manager
7 Temas
45 minutos
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Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...
Perpetual KYC with event-driven architecture
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Módulo
Perpetual KYC with event-driven architecture
3 Temas
35 minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...