Skip to main content

Search
Solutions Consultant Product Training Pega Express Generative AI Customer Service Developer Beginner (Clear filters)

Language

Library

Type

Skill Level

Capability

Role

The Discover phase and your MLP

  • Módulo

    The Discover phase and your MLP

    12 Temas

    1 h 55 minutos

         Visible to: All users

  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

         Visible to: All users

  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Voice AI introduction

  • Módulo

    Pega Voice AI introduction

    2 Temas

    25 minutos

         Visible to: All users

  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Search the archive

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice