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Managing application access for Business Architects

Pega Platform applications

Pega positioning for Business Architects

Pega tools that support Scrum for Business Architects

Pega Voice AI introduction

  • Módulo

    Pega Voice AI introduction

    2 Temas

    25 minutos

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Reviewing log files

Role of a Pega Business Architect

Script adherence

  • Módulo

    Script adherence

    3 Temas

    20 minutos

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Securing and auditing data

Security Checklist awareness

  • Módulo

    Security Checklist awareness

    1 Tema

    20 minutos

    Platform Visible to: All users
    • What is the Security Checklist?
    • How do I access the Security Checklist?
    • How to use the Security Checklist?/What is the purpose?
    • What happens if I...

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