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Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega case management for designers

  • Módulo

    Pega case management for designers

    10 Temas

    1 h 50 minutos

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega Platform applications

Pega positioning for Business Architects

Pega Support

  • Módulo

    Pega Support

    2 Temas

    25 minutos

    Pega Cloud for Government Visible to: All users
  • Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

Pega tools that support Scrum for Business Architects

Pega UX solution advantages

  • Módulo

    Pega UX solution advantages

    7 Temas

    1 h 30 minutos

    Visible to: All users
  • This module provides an overview of Pega Platform™ UX solutions and their advantages.

Pega UX solutions

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