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Monitoring and reporting in Pega Robot Manager

  • Módulo

    Monitoring and reporting in Pega Robot Manager

    6 Temas

    50 minutos

    Pega Robot Manager 8.8 Visible to: All users
  • The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Navigating the Pega Robot Manager Portal

  • Módulo

    Navigating the Pega Robot Manager Portal

    2 Temas

    15 minutos

    Visible to: All users
  • The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...

Organization of work for robots

  • Módulo

    Organization of work for robots

    6 Temas

    55 minutos

    Pega Robot Manager 8.8 Visible to: All users
  • Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...

Pega Express CDH Delivery

  • Módulo

    Pega Express CDH Delivery

    1 Tema

    20 minutos

    Pega Customer Decision Hub 8.5 Visible to: All users
  • Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...

Pega Express testing and validation

  • Módulo

    Pega Express testing and validation

    6 Temas

    1 h 15 minutos

    Visible to: All users
  • The goal of the Pega Express approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform provid...

Pega Robot Manager Overview

  • Módulo

    Pega Robot Manager Overview

    5 Temas

    30 minutos

    Pega Robot Manager 8.8 Visible to: All users
  • Gain an overview of Pega Robot Manager. Determine the technology's best use cases and discover how to use Robot Manager as a control center for your...

Pega Robotic Automation

Pega Robotic Process Automation

  • Módulo

    Pega Robotic Process Automation

    8 Temas

    1 h 5 minutos

    Visible to: All users
  • Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

Permitting access to Pega Robot Manager

  • Módulo

    Permitting access to Pega Robot Manager

    7 Temas

    45 minutos

    Visible to: All users
  • Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...

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