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Creating Customer Service data sources
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Módulo
Creating Customer Service data sources
1 Tema
10Â minutos
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You use Customer Service data sources to add external data objects into the Pega Customer Serviceâ„¢ application. Within data sources, you can specify...
Creating Data Objects
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Módulo
Creating Data Objects
3 Temas
30Â minutos
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Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Digital messaging
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Módulo
Digital messaging
3 Temas
25Â minutos
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Displaying data with Constellation for Business Architects
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Módulo
Displaying data with Constellation for Business Architects
5 Temas
1 h 5Â minutos
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As a Pega Business Architect, understanding the Pega Platformâ„¢ Constellation architecture enables you to quickly design and deliver consistent user...
eBusiness Services
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Módulo
eBusiness Services
4 Temas
40Â minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Enriching data with third party providers
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Módulo
Enriching data with third party providers
2 Temas
20Â minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Exchanging data with other applications
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Módulo
Exchanging data with other applications
2 Temas
30Â minutos
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Most businesses have applications that handle a wide variety of business needs. Many of these applications need to exchange data with each other as...
Field values
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Módulo
Field values
1 Tema
15Â minutos
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Integrating external data
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Módulo
Integrating external data
2 Temas
20Â minutos
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Integration errors
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Módulo
Integration errors
3 Temas
30Â minutos
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Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...