Search
Accessibility in your project plan
-
Módulo
Accessibility in your project plan
5 Temas
1 h 5 minutos
-
Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...
Monitoring your contact center with Insights
-
Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Configuring a data source
-
Reto
Configuring a data source
1 Tarea
15 minutos
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Integrating external customer service data
-
Reto
Integrating external customer service data
5 Tareas
30 minutos
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
-
Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...