In this module, learn the main premise behind Pega Workforce Intelligence. Learn best practices to ensure early adoption within an organization and a...

In this module, learn how to best interpret where an agent spends time to supplement their work tasks. The information that is illustrated...

Analyze the performance of a process by focusing on slow transitions, slow activities, rework, and bottlenecks. Process Mining provides charts and...

This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...

This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...

Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...

Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...