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Automating actions when a property value changes

Conduct usability testing

  • Module

    Conduct usability testing

    3 Temas

    20 minutos

    Visible to all users
  • Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Tema

    10 minutos

    Visible to all users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Implementing service requests

  • Module

    Implementing service requests

    3 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to all users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Integrating external data

  • Module

    Integrating external data

    2 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to all users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Pega Customer Service Case Management Edition introduction

  • Module

    Pega Customer Service Case Management Edition introduction

    3 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to all users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Securing and auditing data

  • Module

    Securing and auditing data

    1 Tema

    15 minutos

    Visible to all users
  • Data is an important asset that must be protected from unauthorized access and use. Client-based access control manages how data is used to comply...

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