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Certification Exam

Certified Pega Customer Service Developer

50 Questions

1 hr 30 mins

Passing Score: 65%
Intermediate
Pega Customer Service '24.2
English

The Certified Pega Customer Service Developer '24 certification is for System Architects and Senior System Architects who want to learn how to implement a Pega Customer Service application.

Exam Code: PEGACPCSD24V1

Languages: English 

Retirement date: N/A

Prerequisites

Customer Service Developer

Exam topics (% of exam)

Case Management (10%)
Service requests
Customer Service case creation best practices
Customer Service case template
User Experience (20%)
Constellation UX best practices
Composite best practices
Composite tabs
Data Integration (15%)
Common Data Model
Entity Relationships
Storage Options
Channels (15%)
Pega Call
Pega Digital Messaging
Pega Voice AI
Email bots
Application Development (15%)
Center out architecture
Coexistence
Modular Enterprise Reuse
Pega approach to Application Development
Reporting (5%)
Insights
Dashboards
Interaction Management (15%)
Dialogs
Pega Knowledge
Business Conditions
Customer Verification
Suggesting content to agents
Business Outcomes (5%)
Contact center foundations
Contact center value drivers

Before you begin…

The Certified Pega Customer Service Developer exam is proctored by Pearson VUE.
Users must create a Pearson VUE account if you do not already have one and register for the exam through the Pearson VUE site.
There are two exam delivery options:

  • Take an exam at a test center, or
  • Take an exam via Online Proctored delivery
    (e.g., in a quiet, uninterrupted room in your home or office, proctored via webcam).

Create Pearson VUE Account Register for Exam

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