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Certification Exam

Certified Pega Customer Service Developer

50 Questions

1 hr 30 mins

Passing Score: 65%

 Applies to: Pega Customer Service '25

The Certified Pega Customer Service Developer certification is designed for System Architects and Senior System Architects who seek to validate their ability to implement Pega Customer Service applications effectively. 

Exam Code: PEGACPCSD25V1

Languages: English 

Retirement date: N/A

Intermediate
English

Prerequisites

Pega Customer Service Implementation

Exam topics (% of exam)

User Experience (20%)
Constellation UX best practices
Composite best practices
Composite tabs
Data Integration (15%)
Common Data Model
Channels (20%)
Pega Call
Pega Digital Messaging
Pega Voice AI
Email bots
Agentic Channels
Application Development (15%)
Center out architecture
Coexistence
Modular Enterprise Reuse
Pega Blueprint
Customer Service Constellation transition
Reporting (5%)
Insights
Dashboards
Interaction Management (20%)
Dialogs
Pega Knowledge Buddy
Business Conditions
Customer Verification
Suggesting content to agents
Core Business Outcomes (5%)
Contact center Foundations
Contact center value drivers

Before you begin…

The Certified Pega Customer Service Developer exam is proctored by Pearson VUE.
Users must create a Pearson VUE account if you do not already have one and register for the exam through the Pearson VUE site.
There are two exam delivery options:

  • Take an exam at a test center, or
  • Take an exam via Online Proctored delivery
    (e.g., in a quiet, uninterrupted room in your home or office, proctored via webcam).

Create Pearson VUE Account Register for Exam

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