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Module

Approving and publishing Pega Knowledge content

2 Rubriques

15 mins

Pega Customer Service 8.7
Visible par : All users Applies to: Pega Customer Service 8.7, Pega Knowledge 8.7, Pega Knowledge 8.8

Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add rejection information, and then route the content back to the original author or a shared workbasket.

Débutant
Anglais

Après avoir terminé ce module, vous pourrez :

Approve or reject draft content.
Publish or reject approved content.

Appliquez ce que vous avez appris dans le Défi suivant :

Pega Knowledge authoring v1

Disponible dans la mission suivante :

Pega Knowledge v5

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