Call transfers

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

Intermédiaire

Anglais

Après avoir terminé ce module, vous pourrez :

Identify the types of transfers

Define the difference between warm and blind transfers

Transfer a call

Disponible dans la mission suivante :

Pega Call v7

Rubriques

Transfers

5 mins

Completing a call transfer

5 mins

Configuring a Phonebook in Constellation

5 mins

Wrap-up timeline with telephony events

5 mins

Quiz du module

5 mins