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Module

Call transfers

4 Rubriques

25 mins

Visible par : All users Applies to: Pega Customer Service '25, Pega Customer Service '24.2, Pega Call '25, Pega Call 24.2

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

Intermédiaire
Anglais

Après avoir terminé ce module, vous pourrez :

Identify the types of transfers
Define the difference between warm and blind transfers
Transfer a call

Disponible dans la mission suivante :

Pega Call v7

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