Configuring service cases for agents

Pega Customer Service™ applications include a set of predefined case types also known as a service case or a service request. Each case contains one or more processes that are extended or created to meet your business requirements. In this course, you will learn how to create new cases and configure them so they are available to customer service agents.

Intermédiaire

Anglais

Après avoir terminé ce module, vous pourrez :

Add a service case to a channel

Use an Intent When rule to determine the visibility of a service case

Disponible dans la mission suivante :

Customer Service Low-Code Developer v1

Rubriques

Service cases

5 mins

Configuring a service case

5 mins

Quiz du module

5 mins