Configuring a web chatbot

In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer service agent. In a web chatbot session, the chatbot responds to a customer request, such as “I want to open an account,” by walking the customer through a set of questions. The chatbot gathers the required information and completes the service request. A chatbot can help reduce agent workload and provide customers with always-available service.

Avancé

Anglais

Après avoir terminé ce module, vous pourrez :

Add a web chatbot to an existing case type

Configure the chatbot conversation

Configure the chatbot channel

Understand the web chatbot architecture

Disponible dans la mission suivante :

Customer Service Developer v2

Rubriques

Web chatbot overview

5 mins

How to configure web chatbot

10 mins

Quiz du module

5 mins