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Module

Content administration

Archived

7 Rubriques

1h 20 mins

Visible par : All users Applies to: Pega Customer Service 8.8, Pega Knowledge 8.8
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Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and manage autotagging for better content organization. Create content types, templates, and snippets to streamline article creation, maintain consistency, and maximize reuse.

Débutant
Anglais

Après avoir terminé ce module, vous pourrez :

Group and classify content with taxonomy categories.
Apply content templates to streamline content creation.
Use snippets to improve content reuse.
Create, edit, and delete content types.
Organize help content creation around content types.
Enable auto-tagging to identify relevant topics and related tags.

Disponible dans la mission suivante :

Pega Knowledge v1

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