Creating Customer Service data sources

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify which exact properties you want to make available in the Interaction Portal, in combination with dialogs, common phrases, and the customer verification feature.

Avancé

Data Integration

Anglais

Après avoir terminé ce module, vous pourrez :

Define why you need a Customer Service data source

Create and configure Customer Service data source

Make data source properties available in the Interaction Portal

Disponible dans la mission suivante :

Customer Service Developer v5

Rubriques

Data source configuration

5 mins

Quiz du module

5 mins