Duplicate and temporary cases

Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is redundant and should be removed from the process. You learn the purpose of temporary cases and to identify use cases for temporary cases.

Intermédiaire

Case Management

Anglais

Après avoir terminé ce module, vous pourrez :

Describe situations in which users might submit duplicate cases

Describe the search duplicate cases logic and how it identifies duplicate cases

Configure a search for duplicate cases

Describe the purpose of a temporary case

Identify use cases for temporary cases

Disponible dans la mission suivante :

Senior System Architect v1

Rubriques

Duplicate cases

5 mins

Configuring a search for duplicate cases step

10 mins

Temporary cases

5 mins

Creating temporary cases

5 mins

Quiz du module

5 mins