Form autofill

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer conversation and associates entities with properties used to complete a form. For example, Voice AI can detect a street address and then add it to the address change form.

Débutant

Voice AI

Anglais

Après avoir terminé ce module, vous pourrez :

Describe how Voice AI detects entities during a live customer call and associates the entities with case properties.

Map entities to case properties.

Describe best practices for using form autofill.

Disponible dans la mission suivante :

Pega Voice AI v5

Rubriques

Form autofill

5 mins

Mapping entities to case properties

5 mins

Best practices for using form autofill

5 mins

Quiz du module

5 mins