Getting started with Digital Messaging

In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn the importance of creating a self-service application on top of the Pega Customer Service™ self-service application that contains your Digital Messaging configurations, which provide contextual, bot-driven guidance during the initial customer interactions.

Finally, learn how to create a Digital Messaging interface to respond to various service requests received from several different digital channels.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Define Digital Messaging and list its supported messaging platforms.

Learn the Pega Customer Service architecture and application stack of your self-service application.

Create a Digital Messaging interface .

Disponible dans la mission suivante :

Pega Digital Messaging v3

Rubriques

Digital Messaging overview

5 mins

Pega Customer Service Architecture

5 mins

Creating a Digital Messaging channel interface

5 mins

Quiz du module

5 mins