Implementing a business change using Revision Management

Business requirements change rapidly and typically have a different release cycle compared to the enterprise release cycle.

To ensure a logical separation facilitates change management, changes that do not fall into the technical domain are done in the business operations environment (BOE) according to the business requirements. Two types of changes are typically done in the BOE. High-volume day-to-day business tasks, such as updating, creating, editing action, treatment details, and low-volume tasks changes like taxonomy, arbitration, and Next best action designer configurations.

From the 1:1 Operations Manager, the change requests currently supported create an action and update existing actions.

For any other change that needs to be done in the BOE environment, you can do them from the Revision Manager. Learn how to make changes from the BOE environment.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Describe the change management process

Initiate a change management request in the BOE

Implement a change request as an NBA Designer

Approve and deploy the changes as a revision manager to all environments by using the business change pipeline

Appliquez ce que vous avez appris dans le Défi suivant :

Adding a group-level engagement policy v2

Rubriques

Change management process

5 mins

Modifying a decision strategy

10 mins

Quiz du module

5 mins