Interacting with customers using a chatbot

In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging in Pega Customer Service™. Typically, in a live chat session, the customer interacts with a customer service representative (CSR). In contrast, in a chatbot session, the chatbot responds to a customer request by walking the customer through a set of pre-defined questions. The chatbot gathers the required information and completes the service request.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

List the Web Messaging bot options

Add a parallel process to an existing case type by using a digital messaging channel

Configure a conversation for a chatbot

Configure a digital messaging channel

Disponible dans la mission suivante :

Pega Digital Messaging v1

Rubriques

Web Messaging bot

5 mins

Configuring a chatbot with web messaging

10 mins

Quiz du module

5 mins