Monitoring your contact center with Insights

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn about the existing out of the box reports and dashboard widgets. You will then practice using a cloud-based exercise system.

Débutant

Reporting

Generative AI

Anglais

Après avoir terminé ce module, vous pourrez :

Create an Insight

Add an Insight to the manager dashboard

Disponible dans la mission suivante :

Pega Customer Service Foundation v9

Rubriques

Exploring data with insights

5 mins

Using Pega GenAI in Insights

5 mins

Quiz du module

5 mins