Outlook and Webex integration

The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language processing to suggest actions and responses for incoming emails.

With the Webex integration, you can collaborate both internally with your teammates and externally with customers directly from Pega Sales Automation.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Leverage the Outlook add-in

Leverage the Webex integration

Disponible dans la mission suivante :

Pega Sales Automation Foundation v11

Rubriques

The Outlook add-in

5 mins

Pega GenAI-based suggested emails for Outlook add-in

5 mins

Webex Meetings and Webex Teams integration

5 mins

Quiz du module

2 mins