Pega Customer Service Implementation Preparation

Learn how to apply the Discover phase of Pega Express™ to approach customer service outcomes. Identify the desired business outcomes and Microjourneys®, and how a Contact Center Walkthrough can help you gain an accurate picture of the current operations.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Refresh your knowledge about the Discover phase of Pega Express™.

Discover what questions to ask to gain insight into the Customer Service operation.

Learn how to conduct a Contact Center Walkthrough.

Disponible dans la mission suivante :

Pega Customer Service Implementation v5

Rubriques

Discovery phase for Customer Service

10 mins

Microjourneys

5 mins

Quiz du module

5 mins