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Module

Pega Knowledge authoring

Archived

2 Rubriques

25 mins

Visible par : All users Applies to: Pega Customer Service 8.7, Pega Knowledge 8.7, Pega Knowledge 8.8
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This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other articles, and maximize content reuse with templates and snippets. Manage your content, edit articles without extra work, and archive or clone existing articles.

Débutant
Anglais

Après avoir terminé ce module, vous pourrez :

Create draft content and provide content attributes as needed.
Add references to other articles.
Add images and videos to articles.
Modify existing help content.
Archive and clone existing content.

Disponible dans la mission suivante :

Pega Knowledge v1

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