Module

Pega Knowledge overview

Archived

3 Rubriques

30 mins

Visible par : All users

Applies to: Pega Customer Service '23, Pega Knowledge '23

Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Identify the benefits of Pega Knowledge and help content.

Navigate the Pega Knowledge Portal.

Identify the three stages of the content management Life Cycle.

Pega Knowledge v1

Pega Knowledge overview

10 mins

Pega Knowledge features

5 mins

Pega Knowledge publishing process

5 mins

Quiz du module

10 mins

Obtenir de l'aide