Predicting case completion

Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly, but also leads to poor customer experiences.

Learn how to use Process AI to create an adaptive model to route complex cases to an experienced handler and leave many of the claims for straight-through processing. As the adaptive model learns from the outcome of each case, it becomes more accurate at predicting which claims to escalate, and in that way to self-optimize the process.

Débutant

Decision Management

Anglais

Après avoir terminé ce module, vous pourrez :

Create a prediction that predicts case outcomes

Use the new prediction to route complex cases to an expert

Disponible dans la mission suivante :

Pega Process AI Essentials v1

Rubriques

Adaptive analytics

10 mins

Predictors and outcomes of an adaptive model

10 mins

Predicting case completion

10 mins

Quiz du module

5 mins